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FAQ (FREQUENTLY ASKED QUESTIONS)


WHAT IS HANK PLAYER?

Hank Player is a line of hip, novelty graphic t-shirts and baby gifts.

WHAT MAKES HANK PLAYER GARMENTS SO SPECIAL?

All Hank Player tees are made using a special processing. Each t-shirt is vintage washed and will have a comfy weathered and worn-in feel with slight variations in color and graphic, for a one-of-a-kind look.

WHERE IS HANK PLAYER MADE?

Our design studio is located in sunny Studio City, California and all Hank Player tees are proudly made in the USA.

HOW IS HANK PLAYER SIZED?

Hank Player is currently available for infants, toddlers, boys and men. For our size chart, please click here.

HOW DO I CARE FOR MY HANK PLAYER GARMENT?

All Hank Player garments are made with the finest quality ringspun, 100% supima cotton. Please wash your Hank Player tee before wearing it for the first time.

They can be machine washed with like colors and tumble dried low. A cool iron can be used if needed, but please do not place the iron directly on the printed graphic.

WHAT IS THE HANK PLAYER OFFICIAL NASA TEE?

Hank Player salutes the men and women of NASA, America's space agency and their mission to pioneer the future in space exploration, scientific discovery and aeronautics research. We have created the vintage inspired tee with a distressed NASA logo with the full approval of NASA, The National Aeronautics & Space Administration. Find out more by clicking here.

WHICH TYPES OF PAYMENT DOES HANK PLAYER ACCEPT?

Hank Player currently accepts all major credit cards as well as debit cards with a visa or mastercard logo.

HOW CAN I CANCEL AN ORDER?

If for any reason you would like to cancel or change your order with us, please call 818.506.4842 as soon as possible. We will do everything we can to accommodate your request. Keep in mind that our system is designed to fill orders and get them on their way as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

HOW CAN I MAKE A RETURN?

We want you to love what you ordered, but if something isn't right, let us know. We will
gladly accept a return for the following reasons:

• Incorrect Size
• Wrong Item Shipped
• Defective/Damaged Item

Unwashed, unworn or defective merchandise may be returned by US Postal Service or UPS within 30 days of original purchase date. Sorry, there are no returns or exchanges on sale merchandise.

To return an item, please contact us first by calling 818.506.4842 or by emailing contactus@hankplayer.com to request a Return Authorization Form. This form must included with your return.

Please clearly write the order number on the outside of the box and send it to the following address:

Parental Unit, Inc.
Hank Player Returns
3940 Laurel Canyon Boulevard, Suite #216
Studio City, CA 91604

All items must be returned in a new, unworn and unwashed condition. All original tags must still be attached. Please include the Return Authorization Form in your shipment. Returns cannot be processed without this information. If possible, please use the box the item was originally shipped in. Insure your package for the full value of merchandise and return it to us using the delivery service of your choice.

Refunds are processed upon receipt and inspection of the return. A refund for shipping costs may not be granted. Please note that returns may take up to 2 weeks to process once the merchandise has been received.

If you were to receive a defective item, you must notify us within 15 days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.

We do not refund shipping costs on returns or exchanges, unless there was an error on our behalf. Sorry, there are no returns or exchanges on sale merchandise.

HOW WILL MY ORDER BE SHIPPED?

All orders are shipped via US Postal Service. All orders must be shipped within the United States and Canada. Please note that at this time we are unable to take any international orders online. For more information, please contact us:

By Email
shop@hankplayer.com

By Phone
818.506.4842

All orders are processed once credit card authorization and verification have been obtained. Your order will usually ship within five (5) business days after you receive an email order confirmation. This does not include the time for package transit. If an item is out of stock,we will notify you of the expected ship date.

Hank Player charges sales tax for orders shipped to California only. Shipping is free for all orders over $50. Orders are usually delivered in two (2) to four (4) days.

HOW CAN I CONTACT HANK PLAYER?

Have a question, compliment or complaint? All you have to do is contact us and we’ll get back to you as quickly as possible.

By Email
contactus@hankplayer.com

By Phone
818.506.4842

You can also:
Like Us On Facebook.
Follow Us On Twitter.
Watch Us On YouTube.

HOW IS MY INFORMATION USED?

To see the hankplayer.com privacy policy, please click here.

HOW DOES HANK PLAYER PROTECT KIDS’ PRIVACY?

Parental Unit, Inc. (Hank Player) is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our websites are general audience sites and are not targeted to or intended for use by children.