Proudly made in the USA, Hank Player is shipped straight from our studio in Studio City, California.
Per our shipping policy, all orders are processed once credit card authorization and verification have been obtained from authorize.net.
Your Hank Player order will usually ship within five (5) to ten (10) business days after you receive an email order confirmation. This does not include the time for package transit.
We ship all orders via the US Postal Service. Orders are usually delivered in two (2) to four (4) days. If an item is out of stock, we will notify you of the expected ship date. Each t-shirt will be polybagged when shipped to protect it in transit. We will gladly ship gift orders to a third party.
We offer free shipping on all U.S. orders of $50 or more for a limited time. Offer does not apply to previous purchases or for international shipments. Free shipping is applied automatically at checkout, no promo code needed. Please note, Hank Player charges sales tax for orders shipped to California addresses only.
We currently ship to the following countries in addition to the United States and Canada: United Kingdom, France, Germany, Italy, Belgium, Ireland, Spain, Israel, Australia, New Zealand, Japan and China. Please note that our free shipping offer does not extend to international orders
We want you to love what you ordered, but if something isn't right, let us know. We will gladly accept a return for the following reasons:
• Incorrect Size
• Wrong Item Shipped
• Defective/Damaged Item
Unwashed, unworn or defective merchandise may be returned by US Postal Service or UPS within 30 days of original purchase date.
To return an item, please contact us first by emailing email@example.com to request a Return Authorization Form which must be included with your return.
Please clearly write the order number on the outside of the package and send it to the following address:
Parental Unit, Inc.
Hank Player Returns
3940 Laurel Canyon Boulevard, Suite #216
Studio City, CA 91604
All items must be returned in a new, unworn and unwashed condition. All original tags must still be attached. Please include the Return Authorization Form in your shipment. Returns cannot be processed without this information. If possible, please use the box the item was originally shipped in. You can return it to us using the delivery service of your choice.
Refunds are processed upon receipt and inspection of the return. A refund for shipping costs may not be granted. Please note that returns may take up to 2 weeks to process once the merchandise has been received.
If you were to receive a defective item, you must notify us within 15 days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
We do not refund shipping costs on returns or exchanges, unless there was an error on our behalf. Sorry, there are no returns or exchanges on sale merchandise.