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Returns

RETURNS

We want you to love what you ordered, but if something isn’t right, let us know and we’ll do our best to make it right.

All items must be returned in a new, unworn and unwashed condition. All original tags must still be attached. We will accept returns/exchanges for the following reasons:

• Incorrect Size

• Wrong Item Shipped

• Defective/Damaged Item

Please note that if you received a defective item or would like to return or exchange an item, you must notify us within 48 hours of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we can not authorize your return/exchange.

To return an item, please contact us first by emailing contactus@hankplayer.com to request an RA (Return Authorization) number which must be included with your return. Returns will not be accepted without an RA number.

Returns cannot be processed without this information. If possible, please use the box/envelope the item was originally shipped in (to avoid waste) and return it to us using the delivery service of your choice. Please clearly write the RA number on the outside of the box/envelope and return it to the following address:

Hank Player Returns
c/o Parental Unit, Inc.
3940 Laurel Canyon Boulevard, Suite #216
Studio City, CA 91604-3709

Merchandise may be returned by US Postal Service or UPS within 30 days of original purchase date. We strongly recommend that you obtain a tracking number for your return shipment for proof of your return. We are not responsible for items lost during transit. We do not refund shipping costs unless there was an error on our end or the item was damaged.

Please note that returns may take up to 2 weeks to process once the merchandise has been received in our warehouse. Refunds are processed upon inspection of the returned item.

Please note that there will be a restocking fee for orders of 3 or more pieces/items. We do not allow returns or exchanges on final sale merchandise or custom orders.